Returns & Refunds
All our jewelry is handmade to order, all sales are final. Due to this please contact us with questions about sizing, material, shipping or any other concern that you might have. We highly recommend that you visit your local jewelry shop and get an accurate ring size. Make sure to pay attention to our "sizing chart" available in the rings section.
If you received a defective item please contact us immediately with a clear description of the item and include a photograph. Each case will be analyzed individually. Defective items can be returned to us within 10 days after receipt. All necessary repairs will be made and you will receive your order within 2 weeks.
If you received a wrong order or a defective item we will be responsible for the shipping costs. You will be refunded for the shipping cost within 5 days after we receive and inspect the item. We recommend shipping all items through UPS or FedEx. We are not responsible for lost shipments without insurance, so please insure your package for the value of the item being returned. Make sure to return your item with the sale invoice and original package.
We are not responsible for wrong size items ordered by mistake. Although resize can be made in some pieces. Contact us within 10 days after delivery. You will be responsible for paying a resizing fee of $20 and shipping costs both ways.
We are not responsible for damage caused by misuse of your jewelry. All our pieces are made with solid gold an natural gemstones. Avoid exposure to harsh chemical like bleach, perfumes, solvents etc. Do not expose your jewelry to high heat or rough hand work that may damage stones or the shape of your jewelry. To clean your jewelry use only warm water, neutral soap and a gentle brush.
Pick up your order
Free pick up is available in Kailua - Oahu (Hawaii) area ONLY. If you live in this area please contact us by email (firstname.lastname@example.org) or instagram (@lihikai.jewelry) to place your order.
If you need to cancel please contact us by email within 3 hours after your order was placed. Once production begins orders cannot be cancelled.
If you have any question do not hesitated to contact us at email@example.com. We will be happy to help you!